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CX Revisionist
by Ana Lam
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What is a Customer? Part 3
What is a Customer? Part 3

Three part series on defining your 4 types of customers

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Ana LamDecember 22, 2018cx, cxrevisionist, cxblog, customerexperience, customer, customertype, cancelledcustomer, churn, churnedcustomer, cancellation
What is a Customer? Part 2
What is a Customer? Part 2

Three part series on defining your 4 types of customers

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Ana LamSeptember 21, 2018cx, cxrevisionist, cxblog, customerexperience, customer, customertype, loyalty, retention, currentcustomer, newcustomer, existingcustomer
What is a Customer?
What is a Customer?

Three part series on defining your 4 types of customers

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Ana LamSeptember 7, 2018cx, cxrevisionist, cxblog, customerexperience, customer, definition, prospective, prospectivecustomer, customertype, acquisition
Defining "Customer Experience"
Defining "Customer Experience"

Concisely defining CX can be difficult but let’s give it a shot.

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Ana LamAugust 17, 2018cx, customerexperience, cxblog, cxrevisionist, definition
Who Am I?
Who Am I?

I’m exciting to start my CX blogging adventures

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Ana LamAugust 2, 2018intro, cx, customerexperience, cxblog, cxrevisionist

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